Everyday banking FAQs

Find the answers to commonly asked questions about banking, Internet Banking and our mobile app.

Internet and Mobile Banking

Learn how to register and log into Internet Banking or our mobile app.

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New to online banking? Once you’ve registered for online banking, we'll send you an SMS with a temporary password, which can be used in both Internet Banking and our mobile app. We’ll ask you to change your password on first entry.

Once you’ve reset your password, it can be used to log into both Internet Banking or our app.

Internet Banking

  1. Head to mylifemyfinance.com.au and select Login.
  2. Enter your User ID and temporary password and select Login.
  3. Re-enter your temporary password, along with your own password – which must be at least eight characters long, include upper- and lower-case letters, a number, and a special character.
  4. Select Reset.

Mobile Banking

  1. Open the app.
  2. Enter your User ID and temporary password and tap Login.
  3. Re-enter your temporary password, along with your own password – which must be at least eight characters long, include upper- and lower-case letters, a number, and a special character.
  4. Tap Save.

For help, call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm EST/EDT.

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Our MyBank app can be downloaded from either the Apple App Store or Google Play.

  1. Head to the Apple App Store or Google Play.
  2. Search for the MyLife MyFinance MyBank app.
  3. Download the app and install.

For help, call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm EST/EDT.

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Your User ID is your customer number. If you don’t recall this, don’t worry – just call our Service Centre on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm EST/EDT and we can retrieve it for you.

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From the login page for both Internet Banking and Mobile Banking, click on Forgot password and follow the instructions.

But if you prefer to speak to someone, please call our Service Centre on 03 9629 4484, Monday to Friday, between 8.30 am – 4.30 pm EST/EDT and we will guide you through the process.

View an instructional video on how to reset your password through Internet Banking.

Prefer to use the app? Click here to find out how to reset your password using our Mobile App.

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Keeping your password secure is our top priority. That’s why we recommend keeping your password safe and updating it from time-to-time.

To protect your security, we’ll send a verification code to your registered mobile, so before making the change ensure you have your phone handy.

Internet Banking

  1. Navigate to Manage and select Profile.
  2. Enter your current password.
  3. Enter your new password – which must be at least eight characters long, include upper- and lower-case letters, a number, and a special character.
  4. Select Save.

Mobile Banking

  1. Navigate to Profile from the main menu.
  2. Enter your current password.
  3. Enter your new password – which must be at least eight characters long, include upper and lower case letters, a number, and a special character.
  4. Tap Save.

For help, call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm.

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Your passcode is four digits long and makes it easier to log into our app.

  1. Navigate to Profile from the main menu and tap Settings.
  2. Tap Passcode.
  3. Switch on the Enable passcode widget.
  4. Enter your passcode.
  5. Tap Save.

Don’t choose a passcode that can be easily guessed (e.g. your birthday or the same four digits or consecutive numbers) as you may be liable for unauthorised transactions.

For help, call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm EST/EDT.

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If your device allows it, enabling Face ID or Touch ID makes it easier to log into our app.

  1. Navigate to Profile from the main menu and tap Settings.
  2. Depending on your device settings, switch on the Touch ID or Face ID widget.
  3. Read and accept the terms.

Only your fingerprint or face should be saved on your device, otherwise you may be liable for unauthorised transactions.

For help, call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm EST/EDT.

Managing your accounts

Learn how to manage your accounts.

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Your BSB is 704-165. Your account number is nine digits long and can be viewed from within Internet Banking or Mobile Banking.

If you need help, call us on 03 9629 4484 Monday to Friday, between 8.30 am - 4.30 pm EST/EDT.

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You can update your home, postal and email address details through either Internet Banking or our app.

To ensure it’s you making the change, we’ll send a secure code to your registered mobile number, so before making the change, ensure you have your mobile handy.

Internet Banking

  1. Log into Internet Banking.
  2. Navigate to Manage from the main menu and select Profile.
  3. Update your residential, postal and email addresses.
  4. Select Save.

Mobile Banking

  1. Log into Mobile Banking.
  2. Navigate to Profile from the main menu.
  3. Update your residential, postal and email addresses.
  4. Select Save.

If you need help, or if you’d like to update your registered mobile number, call us on 03 9629 4484 Monday to Friday, between 8.30 am - 4.30 pm EST/EDT.

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You can update the maturity instructions associated with your Term Deposit at any time, up until the day before the Term Deposit matures using Internet Banking or Mobile Banking.

The maturity options include:

  • rolling over both the principal and interest amount
  • rolling over the principal amount and paying the interest to your account, or
  • payout both the principal and interest.

Internet Banking

Log into Internet Banking.

Navigate to your Term Deposit and select Update maturity instruction.

Nominate your preferred Maturity option and edit the Nominated account.

Select Save.

Mobile Banking

Log into Mobile Banking.

Navigate to your Term Deposit and select Update maturity instruction.

Nominate your preferred Maturity option and edit the Nominated account.

Tap Save.

For help, call us on 03 9629 4484 Monday to Friday, between 8.30 am - 4.30 pm EST/EDT.

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Your bank statements are made available from within Internet Banking.

  1. Log into Internet Banking.
  2. Navigate to the main menu Accounts and selecting Mailbox.
  3. Select the communication type Statement.
  4. Your statements available for viewing online will appear in a list.

For help on retrieving your statements, call us on 03 9629 4484 Monday to Friday, between 8.30 am - 4.30 pm EST/EDT.

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From time to time, we’ll send you notices relating to your accounts. These are made available from within Internet Banking.

  1. Log into Internet Banking.
  2. Navigate to the main menu Accounts and selecting Mailbox.
  3. Select the communication type Notices.
  4. Your notices available for viewing online will appear.

For help on retrieving your notices, call us on 03 9629 4484 Monday to Friday, between 8.30 am - 4.30 pm EST/EDT.

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If your home loan has a redraw facility and you've made additional repayments into this account, you can access these funds at your convenience using Internet Banking or Mobile Banking.

The minimum amount you can redraw from your home loan is $500.

Internet Banking

  1. Log into Internet Banking.
  2. Navigate to your eligible home loan account and select Loan redraw.
  3. Nominate the account you’d like the payment to be made to and enter the amount you’re wanting to transfer.
  4. Select Continue.
  5. Review the payment details and select Confirm.

Mobile Banking

  1. Log into Mobile Banking.
  2. Navigate to your eligible home loan account and select Loan redraw.
  3. Nominate the account you’d like the payment to be made to and enter the amount you’re wanting to transfer.
  4. Tap Continue
  5. Review the payment details and tap Transfer.

If you need assistance with making a loan redraw, call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm EST/EDT.

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If you need to make a cash or cheque deposit, call us to discuss your options on 03 9629 4484 Monday to Friday, between 8.30 am - 4.30 pm EST/EDT.

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Follow our guides on how to manage your Visa Debit card online. Change a card PIN, temporarily block it, or report it as lost or stolen.

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Your EFTPOS Access card was disabled on Friday 30 October 2020 and it’s been replaced with a new Visa Debit card. If you don’t have a new Visa debit card, give our Service Centre a call on 03 9629 4484 and we’ll get a new one out to you. Also, if you have an Internet Banking account or our mobile app, login and request a replacement card to be sent to you.

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We can arrange a Visa Debit card for you, free of charge. To get this underway, call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm EST/EDT.

Please allow up to 10 business days for your card to be delivered.

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Received your card in the mail? Before using your card, you’ll need to activate it. You can do this by setting a PIN from within Internet Banking or our mobile app.

Make sure you choose a PIN that’s hard to guess. Don’t use your birthday or simple combinations like 1111 or 4321, otherwise you could be held responsible if someone uses your card to make fraudulent transactions.

Internet Banking

  1. Log into Internet Banking.
  2. Navigate to the menu option Manage and select Cards.
  3. Select Activate and enter your PIN.
  4. Select Set PIN.

Mobile Banking

  1. Log into Mobile Banking.
  2. Navigate to Cards from the main menu.
  3. Tap Activate and enter your PIN.
  4. Tap Set PIN.

If you need help, call us on 03 9629 4484 Monday to Friday, between 8.30 am - 4.30 pm EST/EDT.

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You can use your Visa Debit card online, overseas, over the phone, and in store. Paying is fast and easy. For in-store purchases, ‘tap and go’ for transactions under $100 or press ‘Credit’ and enter your PIN for transactions over $100.

Your purchase limit is up to the available funds in your account.

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Yes, you can withdraw up to $2,000 cash daily from over 2.2 million ATMs in Australia and worldwide. Plus, you can make withdrawals from Woolworths supermarkets.

Just press ‘Credit’ when you withdraw.

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You can reset your PIN from within Internet Banking or our mobile app.

Internet Banking

  1. Log into Internet Banking.
  2. Navigate to the menu option Manage and select Cards.
  3. Select PIN and enter a new PIN.
  4. Select Set PIN.

Mobile Banking

  1. Log into Mobile Banking.
  2. Navigate to Cards from the main menu.
  3. Tap PIN and enter a new PIN.
  4. Tap Set PIN.

If you need help, call us on 03 9629 4484 Monday to Friday, between 8.30 am - 4.30 pm EST/EDT.

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If you’ve lost your Visa Debit card or are worried that it may have been compromised, log into Internet Banking or our mobile app and report it as lost or stolen.

We’ll send you a replacement card in the mail to your home address. Replacement cards should arrive within 7 – 10 business days.

Internet Banking

  1. Log into Internet Banking.
  2. Navigate to the menu option Manage and select Cards.
  3. Select Replace and tell us the reason for the replacement.
  4. Select Continue.

Mobile Banking

  1. Log into Mobile Banking.
  2. Navigate to Cards from the main menu.
  3. Tap Replace and tell us the reason for the replacement.
  4. Tap Continue.

If you need help, call us on 03 9629 4484 Monday to Friday, between 8.30 am - 4.30 pm EST/EDT. Alternatively, to report your card lost or stolen after hours, call us on 1800 621 199.

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You can temporarily block your Visa Debit card by logging into Internet Banking or Mobile Banking.

When you block your card, you will not be able to use it until you unblock it. Any recurring payments set up using this card will not be made while the card is blocked. You can unblock your card at any time via Internet Banking or our mobile app.

Internet Banking

  1. Log into Internet Banking.
  2. Navigate to the menu option Manage and select Cards.
  3. Select Block.
  4. Select Block.

Mobile Banking

  1. Log into Mobile Banking.
  2. Navigate to Cards from the main menu.
  3. Tap Block.
  4. Tap Block.

If you need help, call us on 03 9629 4484 Monday to Friday, between 8.30 am - 4.30 pm EST/EDT. Alternatively, to report your card lost or stolen after hours, call us on 1800 621 199.

Making payments between accounts and to other people

Use our guides to see how to transfer money between your accounts, pay others, or make bill payments using BPAY.

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You can make transfers between your accounts from within Internet Banking or via our mobile app.

Internet Banking

  1. Log into Internet Banking.
  2. Navigate to the Pay tab and select Transfer.
  3. Nominate the From and To accounts, enter the amount you’re wanting to transfer, and let us know if the payment is to be sent now, at a later date, or on a recurring frequency.
  4. Select Continue.
  5. Review the payment details and select Transfer.

Mobile Banking

  1. Log into Mobile Banking.
  2. Tap the Pay button from either within the Account summary or the Transaction screen.
  3. Tap Transfer.
  4. Nominate the From and To accounts, enter the amount you’re wanting to transfer, and let us know if the payment is to be sent now, at a later date, or on a recurring frequency.
  5. Tap Continue.
  6. Review the payment details and tap Transfer.

If you need assistance with making a transfer, call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm EST/EDT.

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You can make a payment to someone else from within Internet Banking or via our mobile app.

To ensure it’s you making the payment, we’ll send a secure code to your registered mobile number, so have your mobile handy.

Internet Banking

  1. Log into Internet Banking.
  2. Navigate to the Pay tab from the main menu and select Pay anyone.
  3. Nominate the From account.
  4. Nominate the To account, by either entering the account details of a new contact, or selecting a saved contact.
  5. Enter the amount you’re wanting to pay and let us know if the payment is to be sent now, at a later date, or on a recurring frequency.
  6. Select Continue.
  7. Review the payment details and select Pay.

Mobile Banking

  1. Log into Mobile Banking.
  2. Tap the Pay button from either within the Account summary or the Transaction screen.
  3. Tap Pay anyone.
  4. Nominate the From account.
  5. Nominate the To account, by either entering the account details of a new contact, or selecting a saved contact.
  6. Enter the amount you’re wanting to pay and let us know if the payment is to be sent now, at a later date, or on a recurring frequency.
  7. Tap Continue.
  8. Review the payment details and tap Pay.

You’ll need to ensure the BSB and account number are correct as we use this information to process your transaction. If these details are incorrect, the payment may go to the wrong account and you may not get your money back.

Payments made before 3.30 pm EST/EDT Monday – Friday are generally received within one – two business days.

Just remember, a daily transfer limit of $5,000 applies to Pay anyone transfers. If you’d like to change this, see Changing your daily transfer limit.

If you need assistance with making a payment, call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm EST/EDT.

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You can make a bill payment from within Internet Banking or via our app.

To ensure it’s you making the payment, we’ll send a secure code to your registered mobile number, so have your mobile handy.

Internet Banking

  1. Log into Internet Banking.
  2. Navigate to the Pay tab from the main menu and select BPAY.
  3. Nominate the From account.
  4. Nominate the To account, by either entering the biller details of a new contact, or selecting a saved contact.
  5. Enter the amount you’re wanting to pay and let us know if the payment is to be sent now, at a later date, or on a recurring frequency.
  6. Select Continue.
  7. Review the payment details and select Pay.

Mobile Banking

  1. Log into Mobile Banking.
  2. Tap the Pay button from either within the Account summary or the Transaction screen.
  3. Tap BPAY.
  4. Nominate the From account.
  5. Nominate the To account, by either entering the biller details of a new contact, or selecting a saved contact.
  6. Enter the amount you’re wanting to pay and let us know if the payment is to be sent now, at a later date, or on a recurring frequency.
  7. Tap Continue.
  8. Review the payment details and tap Pay.

You’ll need to ensure the biller details are correct as we use this information to process your transaction. If these details are incorrect, the payment may go to the wrong biller and you may not get your money back.

Payments made before 3.30 pm EST/EDT Monday – Friday are generally received within one – two business days.

BPAY payments do not have limits set by us – you can make payments up to your available funds balance, but the biller may impose their own limits.

If you need assistance with making a payment, call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm EST/EDT.

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To help keep your money safe, we’ve set a daily Pay anyone transfer limit of $5,000. All payments made from your accounts held with us using the Pay anyone payment option will be counted towards this daily limit.

Feel that this is not enough? You can increase this to $10,000 or $20,000. You can also reduce this limit to $2,000 or remove this function altogether.

Internet Banking

  1. Log into Internet Banking.
  2. Navigate to the Manage tab from the main menu and select Payment limit.
  3. Select your preferred daily payment limit.
  4. Select Save.

Mobile Banking

  1. Log into Mobile Banking.
  2. Navigate to the Settings tab from the main menu.
  3. Tap Payment limit.
  4. Select your preferred daily payment limit.
  5. Tap Save.

Just remember, increasing your daily payment limit can increase your liability for unauthorised transactions.

For help, call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm EST/EDT.

Interest rates is at 14 April 2021. All interest rates are variable unless noted otherwise. All depositors are protected by the Government guarantee. For further details, please refer www.fcs.gov.au. In deciding whether this product meets your needs, we recommend that you read this page in conjunction with our General Terms, Product Disclosure Statement, Interest rates flyer, and Schedule of fees and charges. A copy of these documents are available on our website. You can also obtain a copy of these by contacting our office on 03 9629 4484. MyLifeMyFinance Limited Trading as MyLife MyFinance. ABN 54 087 651 750. AFSL/Australian Credit Licence Number 245606.